Frequently Asked Questions
Can I use Discovery Dollars on any resort, tour, hotel or cruise?
You can use your Discovery Dollars on a specific selection of worldwide resorts, tours, hotels and cruises offered through the Rewards program, although not all resorts, hotels, cruises or tours are available. There are regular updates made to the site including additional resort, hotel, cruise and tour inventory and prices. Please logon to the site to see the extensive selections available or call 1800 70 80 90 (AU).
Can I pay for the whole amount using my Discovery Dollars?
No. You may utilise you’re available Discovery Dollars only up to the 'Max Savings" displayed on the site.
How do the Discovery Dollars work?
Discovery Dollars may be used for part payment towards….hotel/resort stays, tours and cruises.
What is the value of a Discovery Dollar?
A Discovery Dollar is equivalent to a real dollar.
How long do I have to use my Discovery Dollars?
As the Discover365 program enables members to earn and redeem dollars through various ways expiry dates may differ. The expiry date of Discovery Dollars will be displayed within your account online upon login. To use your Discovery Dollars you must book your resort, hotel, tour or cruise prior to the expiry, however you can travel any time after this date subject to availability.
Can I use my Discovery Dollars on additional travel products?
No. Although we can give you competitive pricing on flights, car hire and other travel related products, your Discovery Dollars are only available to use on the specified selection of resorts, hotels, tours and cruises.
Can I use all my Discovery Dollars together, to take my children or friends on holiday with me?
Yes. You can book multiple resort or hotel rooms, tours or cruise cabins utilising your Discovery Dollars up to the maximum savings displayed against each deal.
Does the website have “live” pricing?
The Rewards website is updated on a regular basis and should be used as a guideline for the Rewards offers available. Call your consultant for more details on 1800 70 80 90 (AU)
How do I book a hotel?
You may book hotels on line. However, if calling to speak with a travel consultant there will be an administration fee and the Discovery Dollar reduction will not be applied.
How do I book my travel on line?
You may book hotels on line. Cruise, tours and other travel you will need to call and speak with a cruise/travel consultant .Simply phone us on 1800 70 80 90 (AU).
Can someone else use my Discovery Dollars?
Yes. Your Discovery Dollars are fully transferable to family and friends travelling with you.
How do I register my Discovery Dollars?
On the homepage, click on "Activate New" and enter the "Activation Code" previously sent to you. You will be prompted to enter some important information e.g. email, password, first name, last name and at least one phone number. To complete the activation you will be required to agree to the terms and conditions. Finally, a confirmation email will be sent to you to confirm your email address. Once confirmed, you are ready to login to the site and the Discovery Dollars that have been allocated to you will appear in your account.
How do I earn extra Discovery Dollars?
You may earn extra Discovery Dollars through activities with Accor Vacation Club Travel Partners, purchasing selected products and being an active member of the Accor Vacation Club Travel community. For more information on where and how you can earn visit the Earn Discovery Dollars page.
If I see a resort, hotel, tour or cruise advertised in the paper, can I use my Discovery Dollars towards that price?
Unfortunately no, the Rewards Program is based on a selected range of resorts, hotels, tours and cruises.